Glossary of Terms

Maintaining the account

The account provider operates the account for use by the customer.

Standing Order

The account provider makes regular transfers, on the instruction of the customer, of a fixed amount of money from the customer’s account to another account.                             

Direct Debit                                                                                           

The customer permits someone else (recipient) to instruct the account provider to transfer money from the customer’s account to the recipient. The account provider then transfers money to the recipient on a date or dates agreed by the customer and the recipient. The amount may vary.      

Refusing a payment due to lack of funds

The account provider refuses a payment from the customer’s account because there is not enough money in it (or it would take the customer past their arranged overdraft limit).                     

Sending money within Gibraltar

The account provider transfers money, on the instruction of the customer, from the customer’s account to another account in Gibraltar.                     

Sending money outside Gibraltar                     

The account provider transfers money, on the instruction of the customer, from the customer’s account to another account outside Gibraltar.                                                         

Receiving money from outside Gibraltar                     

Money is sent to the customer’s account from an account outside Gibraltar.                     

Cash withdrawal in Pound Sterling in Gibraltar

The customer takes cash out of the customer’s account in Pound Sterling at a cash machine, bank, or Post Office in Gibraltar.                                          

Cash withdrawal in foreign currency outside Gibraltar                     

The customer withdraws cash out of the customer’s account in a foreign currency at a cash machine or, where available, at a bank outside Gibraltar.                                             

Cash withdrawal  in a foreign currency inside Gibraltar                       

The customer withdraws cash out of the customer’s account in a foreign currency at a cash machine or, where available, at a bank inside Gibraltar.                                   

Debit card payment in Pound Sterling

The customer uses a debit card to make a payment in Pound Sterling. This can be in a shop, online or over the phone.

Debit card payment in a foreign currency

The customer uses a debit card to make a payment in a foreign currency. This can be in a shop, online or over the phone.         

Chargeback processing services

The customer asks the account provider to reverse a transaction.